FAQs

About LUNNA

  • How do you clean your LUNNAs?

Find some useful advices to always keep your LUNNAs clean:

– The Starter Kit includes a glass cloth to clean your LUNNAs.

– Should you require additional cloths, please use non-abrasive lint-free products.

– Unplug the device from the power source and the network.

– Install and operate the device in a dry environment to prevent internal corrosion.

– Do not use aggressive sprays, bleaches or any other chemical product on the device.

– Do not spray liquids on the mirror surface directly.

  • You just received your LUNNAs. What are the first steps?

It is very easy. Just connect your LUNNA to a WiFi network and start enjoying it straight away!

  • Are the Bluetooth devices compatible?

The mirror can sync via Bluetooth to compatible headphones and speakers.

  • Is the user’s privacy protected?

The microphone and camera of your LUNNA exclusively activate when you use the authorized Apps. If not used, they remain off. Should you still be concerned about privacy, the Starter Kit includes a camera sliding cover to give you additional peace of mind.

  • Will your LUNNAs have any other feature in the future?

Yes, in the next months we will deploy new exciting Fitness and non-Fitness related features to get the most out of your LUNNAs. Your smart mirror works like a mobile phone. Once you will receive a notification informing you that updates are available, simply press ‘go!’ to start enjoying the latest and greatest innovative experiences offered by your LUNNAs.

  • Any problem with your LUNNAs?

Is your LUNNAs not working? Please contact us at hello@thelunna.com and we will provide the best solution for you to enjoy your smart mirror again.

  • How do you connect your LUNNAs to the Internet and WiFi?

You can either use an Ethernet cable or WiFi to connect your LUNNA to the internet. We recommend a network speed of at least 10 mbps to fully enjoy your LUNNA. The WiFi configuration is as easy as on your mobile phone. Open the network settings, choose your WiFi network, connect and start enjoying your new smart mirror.

  • How do you install your LUNNAs?

Installing LUNNA is as easy as installing a television. You can either install it on a wall using the provided screws-kit, or you can purchase the LUNNA pedestal.

  • Is LUNNA a certified product?

Yes. LUNNA is fully compliant with the product, safety standards and regulations of all the territories we sell it.

Press & media

Please contact us at hello@thelunna.com and we will contact you right away.

B2B & Collaborations

  • I am an APP developer and I am interested in having my app featured on LUNNA

We are open for interesting collaborations. Please contact us at hello@thelunna.com to discuss how we may work together.

  • I am a business/retailer and I am interested in selling LUNNA

We are happy to collaborate. Please contact us at hello@thelunna.com and we will revert to you asap.